Hey there! Ever had one of those moments where you just wanted to talk to a real person about something? Yeah, we get it. That’s why at GreenSho, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder, Jamie, still personally replies to emails every Friday. It’s become a bit of a tradition around here.
Honestly, some of our best ideas have come from customers like you. Remember that time someone suggested we add wider sizes to our eco-friendly sneakers? Boom—now it’s one of our most popular features! So don’t hold back—whether it’s a question, suggestion, or just to say hi, we’re all ears.
Here’s how you can reach us (and yes, we actually check these!):
P.S. If you’re wondering about our weird business hours—we’re based in Nebraska but have team members across time zones. So don’t be surprised if you get a reply at what seems like an odd hour!
Funny thing—that live chat feature almost didn’t happen. Back in 2021, we were just three people working from a converted garage. Then one customer kept emailing about how much easier chat would be for quick questions. After the fifth message, Jamie finally caved and coded a basic version himself. Now? It handles about 40% of our customer inquiries. Moral of the story? We listen.
Quick tip: If you’re reaching out about an order, include your order number—it helps us pull up your details faster. But no stress if you forget; we’ll just ask for it. 😊
